FAQ

What currency are the prices I see on the site in?
All prices are in EURO.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days for your order to ship, average shipping times are 5-10 days. Tracking numbers will be updated 3-5 days after your order has SHIPPED. If you do not have a tracking number after 7 business days, please email us at Ceo@urbanatelier.store

I am not satisfied with my order, can I return it? What should I do if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to return it to us for a full refund. You must return it at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please include a name and order number on returned packages. Please note: if your package is on its way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been shipped, please use our easy return system to get a full refund

I entered an incorrect address, what should I do now?
If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have verified if the address provided is incorrect, please notify us by email at Ceo@urbanatelier.store. If the address provided is incorrect, we can change it within 24 hours. No refunds will be issued after 24 hours of incorrect submission.

How long does it take to ship?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. Average shipping time is 5-10 business days depending on your location. 

I have a question that I haven't answered, can you please help me?

Absolutely! We are here to help you. Please email us at Ceo@urbanatelier.store and we will be happy to help you in any way we can. We receive a large number of emails. If you would like a quick response, please include your order number and clearly address the issue, thank you